Our mugs are wheel thrown and hand scultped. They are the original design of the artist. These items are hand glazed with non toxic, food safe glazes. The items will be glazed with the same colors as pictured but may vary in hue based on firing. These mugs hold 12 fluid ounces. These mugs are microwave and dishwasher safe. Items ordered will be shipped in one to two business weeks from the date the order is placed. If the item arrives damaged the receiver must let us know within five days of it's arrival. A trackign number will be provied via email once it is shipped.